Webhook integrations

Confetti webhooks let you send survey responses to other tools automatically, the moment a user submits a response. Instead of manually checking responses or exporting CSVs, webhooks trigger actions in other applications with the survey response data.

Webhook URL

This is the endpoint Confetti sends survey responses to.

• Provided by tools like Zapier, Slack, or custom internal services.
• Must be publicly accessible.

Example: https://hooks.zapier.com/hooks/catch/123456/abcde

Webhook secret (optional, recommended)

Used to verify that incoming requests are genuinely sent by Confetti.

• Confetti signs each request using this secret.
• The signature is sent in the X-Confetti-Signature-256 header.
• Useful for security when sending data to internal systems.

Common use cases

Zapier — connect Confetti to anything

Zapier acts as a bridge between Confetti and hundreds of apps.

Example use cases:

• Send survey responses to Google Sheets
• Create a Notion page for every response
• Notify a Slack channel when feedback is submitted
• Route low-CSAT responses to Zendesk

How it works, at a high level:

1. Create a "Catch Webhook" trigger in Zapier.
2. Paste the Zapier webhook URL into Confetti.
3. Build actions based on survey answers.

Best for non-technical users and quick automation.

Slack — real-time notifications

Use webhooks to notify teams immediately when feedback is submitted.

Example use cases:

• Post all responses to a Slack channel
• Alert a support channel when a low rating is received
• Notify PMs when feedback mentions a specific feature

Typical flow: Confetti → webhook → Slack message.

Best for visibility and fast response loops.

Zendesk — create or enrich support tickets

Webhooks can route feedback directly into support workflows.

Example use cases:

• Create a Zendesk ticket for negative feedback
• Attach survey context (page, user email) to an existing ticket
• Flag urgent feedback for follow-up

Best for closing the loop on customer issues.